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Infosys BPM Walk-in for Freshers & Experienceon 09th Feb’ 2024

Infosys BPM is the business-critical technology partner for the worlds most successful organizations. As a global leader in Business Transformation, Infosys provides strategic business consulting, technology, engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment

Infosys BPM Walk In

• Qualification: Any Graduate

• Experience : 01-03+years

• Role: Customer service/ Service desk – Voice

• Job Location:Pune

• No.of Openings: 200

Time and Venue:

9th February , 10.00 AM – 12.30 PM

Recruitment Office Pune 45-B wing Kapila Towers Dr Ambedkar Road, Sangam Bridge, Sangamvadi, Pune, Maharashtra 411001

Job description:

We are hiring Freshers and experienced candidates for Customer service/ Service desk – Voice. Please walk-in for interview on 9th February 2024 at Pune Location

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-172769

Things to remember while entering the campus

• Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team

• Would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated

• Please wear masks, & follow Covid protocols.

Documents to Carry::

• Carry a print out your updated resume;

• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description for your reference:

Must Have:

• Excellent communication skills

• Ready to work in 24*7 shifts, work from office in Pune

• Full time education of 15 years

Customer support:

Process Executive and Senior Process Executive

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.

• Open to work in 24*7 and work from office environment

• Analytical problem solvers who will understand issues and to resolve customer issues

• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

• Being proactive and show the utmost respect for customers time

• Good time management, ensuring all contacts with customers add value • Work from Office

• Job Location : Bangalore

• Qualification : Customer support- Full time Graduates

• Shifts : 24*7

• Experience : 0 to 1 year of experience

Service desk:

Senior Technical process executive

Technical Service Desk ( Voice )

• Shifts : 24*7

• Experience Min 1 year of experience

• 12-18 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

• Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)

• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business

• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions

• Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.

• Basic networking knowledge

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance